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Activity overview
Latest activity by Katie Priest-
Katie Priest created an article,
Forgot Password? No Problem!
You're in luck - just click the link below, and you'll be prompted to Reset Your Password via secure email CLICK HERE TO RESET YOUR PASSWORD! Here's a step by step training video and guide:
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Katie Priest created an article,
How do I update my address?
I recently moved - what do I need to do to change my personal address? GLOBAL If you are a visa holder, please check out the Global - General Immigration Information FAQ on the action required i...
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Katie Priest created an article,
Holiday Schedule
Here is the 2024 Holiday Schedule!
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Katie Priest created an article,
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Katie Priest created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Katie Priest created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Katie Priest created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Katie Priest created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Katie Priest created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Katie Priest created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more